Nokia Care Suite PST 5.Seidea. New version of the Nokia Care Suite Product Support Tool 5.It provides support for the Nokia Windows Phones Lumia, Nokia X and the latest Asha devices and products supported by the Testing and Tuning tool.Installation package and latest version of User Guide Document are attached.For the products that are not supported in this release, old PST and Multi SW Updater version 2.Phoenix release needs to be used.New features in the Care Suite 5.NCOM Support All NOL users will be soon transferred to another domain Nokia.NCOM which requires new authentication channel and credentials.Jn7dyTmts02dZf3AMTGz2Y9Y=/768x0/filters:no_upscale()/GettyImages-78767365-596024093df78cdc68b97af1.jpg' alt='Windows Update Service Error 1053 Itunes' title='Windows Update Service Error 1053 Itunes' />This release supports changing the credentials, account expiration scenario and usual Fi.Re login use case.OS Integrity check for Nokia X devices.Support for new devices RM 9.RM 9. 84, RM 9. RM 1.RM 1. RM 1. 01. 5, RM 1.RM 1. 01. 7, RM 1.RM 1. 01. 9, RM 1.RM 1. 04. 9, RM 1.Just set it up on a 32 bit Win XP machine on a VMWare server.Had to install iTunes first.This command sets up the service sc.AirPrint binPath.RM 1. 08. 7. Changes Error corrections from previous version.NAPlease note Offline installation Uninstall previous version 5.Only the new Common Data Package Location SR1.If you need to use other Data Package Locations, they need to be added to the preferences manually.Do not use Care Suite 4.They can be installed on the same PC and launched from the Nokia Application Launcher but not run at the same time.If it seems that all features are not available on the left hand side of the screen, please click the small arrow next to the list.More features will be shown.This may happen if your screen is not maximized.Lumia Windows 7 phones will reboot when they are disconnected please wait for the phone to restart.Installation of FUSE drivers may take a long time.Therefore it is recommended that the Windows Automatic Driver Installation is disabled from the Control panel.Please go to Windows Control Panel System Advanced System Settings Hardware Device Installation Settings and select Never install driver software from Windows UpdatePC must be connected to network, meaning that Ethernet cable must be connected to PC and connection needs to be configured to work properly.PC must be able to connect to for example internal network, but it is not necessary that PC has an online connection to Internet.Nokia X RM 9. 80.Note For device detection, user needs to manually enter code 2.Win. USB mode by selecting it on devices screen.Same action is always needed after finalized flashing.Known errors limitations.FLS 5 Drivers included in the installation package do not support 6.WIndows operating systems.Therefore Care Suite PST can not be used for servicing phones which use FLS 5 USBFBUS connection.Please do not use diacritical signs when selecting installation path for NCS.Recovery or Refurbishment Flashing for Lumia Series Devices may fail on first attempt.Please try again, it works the second time around.Asha drivers dont install when devices are connected via USB hub on win.Hub works if user installs drivers first via straight USB connection.PST release 5. 0 can be installed on the same PC with all current Nokia Service Software Applications, but simultaneous use with earlier PST version 4.Audio input test with RM 8.RM 9. 00 and RM 9.AHJ headset. In case of OMTP AV connector the microphone signal pin is switched with ground and the test fails silently.Chess patterns do not work with RM 8.RM 8. 40, RM 8. RM 9.RM 9. RM 9. 50, RM 9.RM 9. 53, RM 9. RM 9.RM 9. The error is on device sw side.Multi Software Updater 5.RM 9. 44 Nokia 1.Dual SIM and RM 9.Nokia 1. 08 Multi Software Updater 5. Install Microsoft Sql Server Manageddts Dll Download . RM 9. 44 Nokia 1.Dual SIM and RM 9.Nokia 1. 08. In order to fix this problem please disable Refurbish Logs in preferences.Please follow the instructions below on how to solve this problem Launch Multi Software Updater 5.File Preferences In preference switch to Logs tab then uncheck Refurbish Logs Enable Click Ok button.Windows Phone 8. 1 devices having Dual SIM have IMEI reading issue in test mode.IMEI2 reading fails so that IMEI1 is shown also as IMEI2.In normal mode, both IMEIs are read correctly.Be extra careful when flashing Nokia X RM 9.RM 1. 03. 0. Read and follow PST instructions carefully Flashing wrong firmware will damage the device.Firmware is ok if product code is matching or the list of allowed hwids contains the device hwid.After any flash operation of RM 1.RM 1. 01. 4, RM 1.RM 1. 01. 6, device mode says Mode read failed.Reason for this is that during the first device boot after flashing device is unresponsive.It only happens right after flashing, during boot up.By refreshing the connection you will get device mode to show Normal mode.MSUWhen using Multi SW Updater, the recommendation is to use it with up to five devices that are the same model and start the refurbish to every device simultaneously.Do not start 1st flash round with full amount of devices instead add gradually 2 3 devices Fuse can be fragile when 8 1.When using USB Hub please connect devices one by one to the ascending USB ports it will help you to distinguish which of them had failed and needs to be recovered by Recovery plugin check IMEI, USB Port from UI or follow Action Report log for detailsDo not connectdisconnect devices while other flashings are in progress all should be finalized successful or not main reason for fail is USB port enumeration done by OS when changing something.Additional info for 1.Based on testing with Windows Phone 8 devices please follow the following preliminary recommendations for a PC USB setup for maximum stability and timing of the USB bus Use a PC that has at least four 4 independent USB 2.Connect no more than one powered external USB hub to each host controller.Each external hub must have its own independent power source, with the capability to supply at least 5.A per device connected to it.Connect no more than four 4 devices to each external hub.Supported products RM 7.RM 7. 63, RM 7. RM 7.RM 8. RM 8. 13, RM 8.RM 8. 03, RM 8. RM 8.RM 8. RM 8. 34, RM 8.RM 8. 11, RM 8. RM 8.RM 8. RM 8. 08, RM 8.RM 8. 02, RM 8. RM 8.RM 8. RM 7. 24, RM 7.RM 8. 19, RM 8. RM 5.RM 6. RM 6. 09, RM 6.RM 6. 39, RM 6. RM 6.RM 6. RM 6. 70, RM 6.RM 6. 79, RM 6. RM 6.RM 6. RM 6. 94, RM 7.RM 7. 04, RM 7. RM 7.RM 7. RM 7. 49, RM 7.RM 7. 54, RM 7. RM 7.RM 7. RM 7. 76, RM 7.RM 7. 66, RM 7. RM 7.RM 6. RM 7. 14, RM 8.RM 8. 73, RM 8. RM 8.RM 8. RM 8. 24, RM 8.RM 8. 26, RM 8. RM 8.RM 8. RM 8. 52, RM 8.RM 8. 20, RM 8. RM 8.RM 8. RM 9. 07, RM 8.RM 8. 38, RM 8. RM 9.RM 9. RM 9. 14, RM 9.RM 9. 17, RM 9. RM 8.RM 8. RM 8. 60, RM 8.RM 8. 40, RM 8. RM 9.RM 9. RM 9. 24, RM 9.RM 9. 26, RM 9. RM 9.RM 8. RM 8. 93, RM 8.RM 9. 00, RM 9. RM 9.RM 8. RM 8. 76, RM 8.RM 9. 27, RM 9. RM 9.RM 9. RM 9. 40, RM 9.RM 9. 42, RM 9. RM 9.RM 9. RM 9. 50, RM 9.RM 9. 53, RM 9. RM 9.RM 9. RM 9. 57, RM 9.RM 9. 22, RM 9. RM 9.RM 9. RM 9. 51, RM 9.RM 9. 59, RM 9. RM 9.RM 9. RM 9. 94, RM 9.RM 9. 96, RM 9. RM 9.RM 9. RM 9. 72, RM 9.RX 1. 13, RX 1. RM 9.RM 9. RM 9. 71, RM 9.RM 9. 87, RM 9. RM 1.RM 1. RM 9. 74, RM 9.RM 9. 76, RM 9. RM 9.RM 9. RM 1. 01. 1, RM 1.RM 1. 04. 3, RM 9.RM 1. 05. 3, RM 1.RM 1. 04. 2, RM 1.RM 8. 94, RM 8. RM 1.RM 1. RM 1. 01. 9, RM 1.RM 1. 09. 8, RM 1.RM 1. 01. 4, RM 1.RM 1. 01. 6, RM 1.RM 1. 08. 7, RM 1.RM 9. 83,RM 9. 84,RM 9.If you can not install the Full Version, please download and install the MSI FileWe have removed the FLS from the MSI file so you can install it correctly.Full MSI Nokia Care Suite User Guide 1.For India Full MSI User Guide.
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